💜 Pieces of the Whole: How Great People Make Hospice Work
Sunday is another sleepless night for Tracy; regulations on federal reimbursement and the bureaucracy that comes with it seem to grow at a rapid clip; even more breakneck is the speed at which technology advances each year, changing and innovating the record-keeping systems her medical directors, nurses, chaplains, and social workers rely upon each day to serve their patients. Most of all, however, is the issue of staffing shortages, presenting the task of not only finding passionate, skilled, and educated individuals to meet the needs of her community, but to belong to that community in an earnest way. This menagerie of stressors and more is what come together to form the magnificent question plaguing the mind of Tracy and the thousands of other hospice CEOs like her across the country: how will the pieces of the whole continue to come together and evolve in order to deliver the excellence and needed care their patients and communities deserve?
The answer, like everything else when it comes to operating a successful hospice organization, comes down to one word: people.
Debra, the nurse who provides quality care to each patient she has the opportunity to serve. Stu, the chaplain whose presence makes a profound impact on a family’s journey through the end-of-life process each time he goes to work. Mary, the medical director that makes everything tick on time. People have, and always will be, the answer to the challenges facing any hospice organization.
But what happens when an organization lacks the people that it needs to provide high-quality care to patients? What happens when its staffing pipeline of new team members falls apart? The same people who are so critical to the organization’s success are asked for more than they can give. Claims and requests for services aren’t followed up on soon enough. A nurse’s caseload sails past twenty patients. Patients are forced to wait for the services they need when they need it the most. The questions their families have — the ones they are too afraid to utter in front of their loved one — go unanswered. The stellar quality of care, the foundation that a great hospice organization hangs its hat on, begins to crack.
At Inhouse Recruiting Solutions, we understand that, like the seemingly insignificant beat of a butterfly’s wings causing a terrific storm thousands of miles away, the often overlooked and unsung care given by the proper hospice provider at the proper time can have an untold impact on patients, their families, and their communities. While there is only so much one single leader of a hospice organization can achieve, with the right people in the right places, their organization can provide an irreplaceable service to those who need it most.
#HospiceCare #PalliativeCare #HealthcareHeroes #CompassionInAction #StaffingMatters #HumanKindness #InhouseRecruitingSolutions
